Oakhaven Hospice Trust

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Fundraisng Promise & Complaints

At Oakhaven Hospice Trust we treat our supporters with respect. As part of our commitment to ensuring that we are completely open and transparent about our fundraising and spending, we have developed a Fundraising Promise.

  • We will provide updates about our work so you can see how you are making life better for those with a life-limiting illness in the New Forest and Waterside areas.
  • We will use your donation carefully and responsibly and ensure that administration costs are kept to a minimum.
  • We will communicate with you in a way that suits you. If you tell us you'd prefer less contact or don’t want us to hear from us at all, we'll respect your wishes.
  • We will never sell your details to other organisations or share them with other charities for marketing purposes.
  • We will ensure we adhere to all charity sector guidelines and regulations including the “Fundraising Code of Practice” and take appropriate action if we find any failure to meet these standards.
  • In the unlikely event there is a complaint about any of our fundraising activities or processes then please in the first instance contact our Head of Fundraising & Communications Mike Denny mike.denny@oakhavenhospice.co.uk with full details of your complaint. We would always try to respond to a complaint with a full response within a minimum of 14 days. If you are not satisfied with our response then you should contact the Fundraising Regulator https://www.fundraisingregulator.org.uk/

 

 

Patient Enquiries: 24 hr
01590 670346

Administration: (Mon-Fri 9-5)
01590 613025
Fundraising: (Mon-Fri 9-5):
01590 677773
Volunteer Services: (Mon-Fri 9-5):
01590 646447

The Coates Centre

The Coates Centre provides information and support to members of the community whose lives have been impacted by illness

Oakhaven Care

Care at home to the same high standards as the hospice with Oakhaven's own care agency

Would you like to take part in an event?

For a full listing of what is available please click here

Make a donation

You can give directly to Oakhaven with online donation, enter our cash prize lottery, attend our events, support one of our fundraisers.

Oakhaven Hospice Trust
Lower Pennington Lane
Lymington
Hampshire
SO41 8ZZ

Tel: 01590 613025 (9am - 5pm admin office)
01590 670346 (24hr patient enquiries)

Registered Charity Number 900215
(England & Wales)

Hospice-UK-logo500

Copyright © 2018 Oakhaven Hospice · Website by Northerwood

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