In your home
We have a team of specialist community nurses who will support you and your family at home. They will work closely with your doctor and district nurse to ensure you get the best possible care. You may also receive counselling support, complementary therapy or physiotherapy services in your home.
You may also like to attend our day hospice during the week.
Finding out about you
Once you have been referred to the Hospice by your GP or other healthcare professional, one of Oakhaven’s community nurses or doctors will get in touch.
They will arrange an appointment with you either at the Hospice or home, where together with your family you can discuss your future care.
Oakhaven can support you and your family in many ways, depending on your specific needs.
- Initial and ongoing assessment of your needs by an Oakhaven professional
- Working with you and your loved ones to create an individual plan where you can express and record your wishes for the future
- A telephone advice and support line 01590 670346, available 24 hours a day, seven days a week. This is available both to you and to those who are caring for you, and can be called at any time of the day or night to ask for help and support.
- Referral to our Hospice Neighbours service, through which volunteers will visit and offer support to you at home.
- You will be able to access our day hospice and you and your family can use the Wellbeing services that are on offer at The Coates Centre.
- If you require urgent care, a home-visiting service will be available to you.
- Your carer will also be able to access our carer support services.
Who will care for you at home?
You will be looked after at home by one of our Clinical Nurse Specialists (CNS) from our community nursing team. They will be your primary contact at the Hospice and will work with you and your family to understand your needs and how best to address them.
Our teams of community nurses are specialists in providing support to people during the last years of their lives and are able to help you with the physical, emotional and practical aspects of your care. But there will be times when you or your family may need support from other members of the team such as our counsellors, physiotherapists, spiritual care team and complementary therapists.
You and your family will also be able to access to our 24/7 advice and support phone line. You can use this at any time to ask questions or seek reassurance about someone you are caring for.
There may be times when you need additional support during the night. This may be provided by one of our community registered nurses or alternatively Oakhaven Care may provide support for you with your personal care and help with your medication requirements.
Nursing and residential homes
We offer care to you wherever you may live and for some that will be in a residential or nursing home.
We will work closely with the nursing home staff, who will remain your primary care-givers and have overall responsibility for your needs. Oakhaven’s community nursing team will be there to support you when you or you family need us.
The specialist support that our teams offer may mean that you when you become poorly, you can remain within your own home and not need to be hospitalised. This of course will depend on your wishes and Oakhaven will support you to remain in your preferred place of care. Our work is focused on ensuring that you are comfortable and free from pain as well as supporting your family and those who care for you during this difficult time.