Oakhaven Job Vacancies

Clinical Administrator (Bank)

Location: Lymington, Hampshire
Hours: Bank
Salary: £12.71 per hour

About the Role

We are seeking a compassionate, organised, and flexible Clinical Administrator to join our Clinical Administration Team at Oakhaven Hospice. This role provides a comprehensive administrative service to our medical and nursing teams, supporting the smooth delivery of inpatient, day hospice, and community services.

You will play a vital role in the day‑to‑day running of our Inpatient Unit (IPU), responding efficiently to both routine administrative duties and non‑routine events that arise in a busy and sometimes unpredictable clinical environment. You will also provide essential support to volunteers working on reception and liaise closely with the Voluntary Services Coordinator.

Key Responsibilities

• Act as the first point of contact for visitors, patients, families, and external callers, providing a calm and compassionate welcome
• Manage telephone and email communications, responding to enquiries appropriately and efficiently
• Liaise with external partners (e.g. GPs, community teams, hospitals, pharmacy) to support patient admissions, discharges, and deaths
• Coordinate patient admissions, referrals, appointments, and transport arrangements
• Provide administrative support to nursing and medical staff, including maintaining electronic and paper patient records
• Support volunteers on Reception and keep them informed of patient movements and changes
• Assist with sourcing Bank Nurses to cover vacant shifts, in coordination with senior nursing staff
• Complete and coordinate post‑death administrative processes, including statutory notifications
• Support audits, meetings, and project work as required
• Ensure administrative supplies and equipment are ordered and maintained
• Work flexibly to meet the changing needs of the clinical services

This list is not exhaustive and the role may evolve following consultation with the postholder.

About You

We are looking for someone who demonstrates:

• A kind, calm, and compassionate approach, particularly when supporting patients, families, and carers
• Proven experience in an administrative role (healthcare experience desirable)
• Excellent organisational skills and attention to detail
• Strong IT skills, including experience using databases and electronic record systems
• Excellent communication and interpersonal skills, with sensitivity in emotionally challenging situations
• The ability to manage competing priorities and respond effectively in a fast‑paced clinical environment
• Reliability, excellent timekeeping, and a flexible approach to work

About Us

Oakhaven Hospice provides inpatient, day hospice, and community services to people living with life‑limiting illnesses across the New Forest, as well as support for their families and carers.

We are committed to equality, inclusion, and creating a welcoming environment for everyone. At Oakhaven, we value diversity and encourage all colleagues to bring their authentic selves to work.

Benefits

• Auto‑enrolment company pension scheme, with the option to retain NHS Pension Scheme membership (subject to eligibility)
• Life assurance
• Excellent education and development opportunities
• Wellbeing support
• A truly supportive and caring working environment

Clinical Administrator (Bank) 27.04.26