The Website is owned and operated by or on behalf of Oakhaven Hospice Trust. Access to and use of this Website is provided by Oakhaven Hospice Trust subject to the following terms and conditions and our Privacy Policy.
1. Definitions
In these terms and conditions:
Oak Haven Hospice Trust is a registered charity Number 900215 Company Number 2435177
Registered address:
Oakhaven Hospice Trust
Lower Pennington Lane
Lymington
Hampshire,
SO41 8ZZ
“Website” means the owned by Oakhaven Hospice Trust
“Material” means all of the information, data, text, graphics, links, or computer code or other material published on, contained or available on the Website
“Privacy Policy” means our privacy and cookies policy.
2. General
Your use of this Website constitutes acceptance of these terms and conditions and the Privacy Policy as at the date of your first use of this Website and you agree to be bound by them. If these terms and conditions are not accepted in full then you must not use this Website.
Oakhaven Hospice Trust reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this Website after changes are posted constitutes your acceptance of the modified terms and conditions.
In some cases additional terms and conditions, rules or specific terms of use may also apply in addition to these terms and conditions (such as when you make a purchase through our online shop), and we will make these available to you or include them on the relevant Website page. They will take priority in the event of a conflict with these terms and conditions.
3. About our Website
Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend this Website and any Material, products or services on this Website at any time. We do not guarantee that this Website or any content on it will always be available or uninterrupted.
The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. Before making any decisions based on the content of this Website you are strongly advised to obtain professional or specialist advice. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.
4. Your use of our Website
You agree to use this Website only for lawful purposes and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive material within this Website.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and conditions and that they comply with them.
5. Your Personal Information
By using our Website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Policy.
6. Registration
You may be asked to register with us to access some areas of our Website or to make use of some of our services. Your personal data will be used and disclosed in the manner set out in our Privacy Policy. You must keep your password confidential and must not disclose it to anyone. If at any time you know or suspect that a third party may know your password you must promptly change it. We may choose not to accept your registration and we reserve the right to cancel or disable your registration, account or password at any time.
7. Our Liability
Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
We will not be liable for any loss or damage (including loss of data), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, the Website or any Material
- Use of or reliance on any content or information displayed on our Website
- The provision of, or our failure to provide, any products, services or events ordered or made available through our Website (unless stated otherwise in any relevant additional terms and conditions).
Please note that our Website is only intended to be for domestic and private use, and we will have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential losses or damage.
Oakhaven Hospice does not accept any liability for any loss or damage caused by viruses or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
We do not tolerate any posts, links or comments which are offensive, threatening, racist or discriminatory and we reserve the right to delete any comments or remove any content that we think is inappropriate or falls short of our standards, and we may block users if needed.
8. Trade marks, Copyright and Other Rights
Oakhaven Hospice Trust is the owner or licensee of all intellectual property rights in the Website including the Oakhaven Hospice name and logo.
The Material is protected by copyright laws and treaties around the world and all right are reserved. You may not use or do anything with the Material or any of our intellectual property rights apart from as set out in this section.
The names, images and logos identifying Oakhaven Hospice products and services are the proprietary marks of Oakhaven Hospice as appropriate. You may only use these where they are included on any pages or documents that you copy and use in accordance with this section. Nothing contained in these terms and conditions or on the Website may be construed as conferring any licence or right under any trademark or patent of Oakhaven Hospice.
Commercial use or publication of all or any Material is strictly prohibited without prior written authorisation from Oakhaven Hospice Trust.
You may: print off or download any page(s) from the Website for your personal use.
Copy documents on this Website for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.
You must NOT: modify the paper or digital copies of any Material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Copy, display or publish any of the Material (including any photos, documents or text) in a way which is accessible to the public (for example, on another website) without prior written authorisation from Oakhaven Hospice Trust.
Please note that some of the Material (including some documents and photos) has been published on this Website with the permission of the relevant copyright owners (who are not Oakhaven Hospice Trust). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).
9. Price & Payment
The prices of the products will be as quoted on the Oakhaven Hospice Trust website at the time you place your order.
These prices include (where applicable) VAT at the prevailing rate but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an order confirmation.
Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our website, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.
We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all products must be by credit card, debit card or PayPal. We accept Visa, Mastercard and Maestro.
Online payments will be made within a secure environment. We use the latest encryption technology (SSL) to ensure that your transactions with us are private and protected. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the browser window frame and the website address will begin with “https://” to indicate that it has made a secure connection. Our payment system also complies with the Payment Card Industry Data Security Standard. We may provide details of your IP address, device attributes and payment method to third party fraud prevention companies to detect and prevent fraud and suspicious account activity. Your bank may request that you are screened using 3D Secure (“MasterCard SecureCode” or “Verified by Visa”) or by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.
We require payment for products and any delivery charges in advance of delivery. Upon receiving your order we carry out a standard pre-authorisation check on your payment method (card or PayPal) to ensure there are sufficient funds to fulfil the transaction. We will take payment from your provided payment method when you submit your order.
10. Delivery
Timeframes will vary according to your postcode, however we aim to deliver your item within 10 working days. You will receive an email or telephone call within 48hrs of placing your order with your expected delivery date. Upon dispatch, our drivers will contact you via phone to let you know whether your delivery will be AM or PM.
We only offer a delivery service to the following postcodes SO45, SO43, SO42, SO41, SO40, SO15, SO16, BH25, BH23, however we can arrange deliveries outside of these areas at cost. Please call 01590637781 to arrange
11. Online Returns
We are sure you will love your purchase. However, if you wish to make a return, we offer a 14 day returns policy on all of our items. All we ask is that you return the item in its original condition.
To arrange a return please email warehouse@oakhavenretail.co.uk or call 01590637781
Home delivery furniture items will attract a £30 returns fee. The refund amount will be for the amount paid for the item excluding delivery charge less the returns fee.
12. Product Images
The images of products shown on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the actual colours of the products. The product you receive may vary slightly in colour from the image on your screen.
13. Jurisdiction
These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
14. Contact us
Any questions regarding this Website should be sent to Oakhaven Hospice using our contact form or by post to:
Oakhaven Hospice
Lower Pennington Lane
Lymington
Hampshire,
SO41 8ZZ
