Oakhaven Hospice Volunteer Survey

Oakhaven Care Assistants and Managers with a man in gardens

Oakhaven Hospice Volunteer Survey

Dear Volunteers,

We are extremely grateful for the support you all give us as volunteers and really value your input. I hope you may be able to spare a few minutes to give us your feedback on a few simple questions below.

As you are probably aware, just a small proportion of Oakhaven’s annual running costs are covered by the NHS. We have been exploring ways in which we can look to grow our income beyond traditional fundraising. Shops were our first step into trading income and that has now grown into an extremely important and significant form of regular income, producing around £650,000 every year to support our work. We then developed Oakhaven Care, our home care provider, as a commercial income stream and that has now contributed over £1 million to support the work of the Hospice.

Last summer we conducted a community engagement survey to ask our community what was important to them in end of life care. One question we asked as part of this was … “if you can afford it would you be happy to pay for some of your hospice services” … 75% of people replying said they would be.

In light of this feedback we are currently looking at other areas that we might be able to develop to generate income for the Hospice. We would really appreciate your feedback in relation to this and would be grateful if you could spare a few minutes to answer the questions below.

It is important to stress that these are just early thoughts, and no decisions have been made about which or any services we may try to introduce. As one of our volunteers can I thank you for helping us with your feedback and thoughts.

Andrew Ryde
Chief Executive

Volunteer survey

Survey for Oakhaven Volunteers relating to future social enterprise income generation opportunities.

Developing Oakhaven's income...

1. When considering whether to buy a product or service – would the fact that 100% of all profits go to support the work of your local hospice be an important factor in your decision as to whether to buy the product/service?(Required)

Yes	No	Don't know

2. As a Volunteer, would you be potentially happy to volunteer for a service that was generating income for the Hospice?(Required)

Yes	No	Don't know

3. Where do you currently volunteer?(Required)

As a potential paying customer, please consider the following...

When answering these questions please think of them in terms of your own personal need but also, importantly, whether you think there would be demand for these services from your friends, family and the community in general. Like Oakhaven Care, all the proposed services below would be chargeable, with all profits donated to Oakhaven Hospice.

4. As a prospective customer please rate what is the most important to you. (Top = most important, bottom = least important)

Price
Quality
All profits support your hospice

5. Would there be interest in a complementary therapy service that you could pay for - providing treatments such as massage, aromatherapy, reflexology, reiki and Indian head massage?(Required)

Yes	No	Don't know

5a. Are there other treatments that you think would be popular?

6. Might there be interest in a counselling service that you could pay for - not just bereavement support but also any form of psychological support?(Required)

Yes	No	Don't know

7. Do you think a catering service, that delivers home-produced, high-quality food delivered to your door ready to be cooked from frozen, would be of interest?(Required)

Yes	No	Don't know

8. Do you think a catering service that provides foods for events would be popular? This might be family events, corporate events or parties and celebrations.(Required)

Yes	No	Don't know

9. Another area we are considering is a driving and companion service. Would a service be of interest that could do your shopping, or take you to hospital appointments and wait with you while you were there before bringing you home, or take you to visit friends and family, or be a companion support service?(Required)